Terms of Service

Last updated: 15 February 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the Voice PA service operated at voicepa.ai (“Service”). By signing up or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. The Service

Voice PA provides an AI-powered phone receptionist that answers inbound calls on behalf of tradespeople and small service businesses, qualifies enquiries, checks calendar availability, and books appointments. The Service includes SMS/WhatsApp notifications, Google Calendar integration, and a web dashboard.

3. Eligibility

You must be at least 18 years old and a resident of the United Kingdom to use the Service. By using the Service, you represent that you have the legal authority to enter into these Terms on behalf of yourself or the business you represent.

4. Account

  • You sign in using your Google account. You are responsible for maintaining the security of your Google credentials.
  • You must provide accurate business information during onboarding.
  • You are responsible for all activity that occurs under your account.
  • You must not share your account with others or create multiple accounts.

5. Free trial and subscription

  • New users receive a 14-day free trial with full access to all features. No credit card is required to start the trial.
  • After the trial, continued use of the Service requires a paid subscription at £49 per month.
  • Payments are processed securely by Stripe. By subscribing, you authorise recurring monthly charges.
  • You may cancel your subscription at any time via the dashboard. Cancellation takes effect at the end of the current billing period.
  • We do not offer refunds for partial months of service.

6. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Provide false or misleading information to the AI receptionist or your customers.
  • Use the Service to make unsolicited calls or send spam messages.
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Service.
  • Interfere with or disrupt the Service or its infrastructure.
  • Resell or redistribute the Service without our written consent.

7. AI receptionist

  • The AI receptionist acts on your behalf when answering calls. You are responsible for ensuring the information it provides (services, pricing, availability) is accurate and up to date.
  • The AI may occasionally misinterpret caller requests or provide imperfect responses. Voice PA is not liable for any loss resulting from AI errors.
  • Call data, including transcripts and caller information, is stored to provide the Service and improve call quality.

8. Google Calendar access

By granting calendar access during sign-up, you authorise Voice PA to read your calendar events (to determine availability) and create, update, or delete events (to manage bookings). You may revoke this access at any time through your Google account settings, but doing so will prevent the Service from functioning correctly.

9. Phone numbers and SMS

  • We provision a UK phone number for your use with the Service. This number remains the property of Voice PA.
  • If you cancel your subscription, the phone number will be released after a 30-day grace period.
  • SMS messages are sent on your behalf to your customers. You are responsible for ensuring you have appropriate consent to contact your customers.

10. Limitation of liability

To the maximum extent permitted by law, Voice PA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or business opportunities, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Service availability

We aim to provide a reliable service but do not guarantee 100% uptime. We may occasionally need to perform maintenance or updates that temporarily affect availability. We will endeavour to provide advance notice of planned downtime.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the dashboard. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Termination

We may suspend or terminate your account if you breach these Terms. You may terminate your account at any time by contacting us. Upon termination, your data will be handled in accordance with our Privacy Policy.

14. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact us

If you have any questions about these Terms, please contact us at support@voicepa.ai.